Broad-Band | Dial-Up
Spanish Relay 1-888-269-0678 TTY users can type in Spanish and their conversations will be relayed in Spanish to the called party. TTY users can also request Spanish to English or English to Spanish translation via relay. To make a Spanish Relay call, dial Ohio Relay and instruct the CA how you want your call translated.
International Calls 1-605-224-1837 Ohio Relay allows you to place and receive calls to and from anywhere in the world using English or Spanish. Callers from a country outside the US may also access Ohio Relay by calling 1-605-224-1837.
Customer Database Profile 1-800-325-2223 A Customer Database Profile stores an individual relay user’s call preferences expediting call processing and ensuring that the customer’s preferred long distance carrier is used each time a call is made. You can set up your Customer Database Profile by contacting OH Relay Customer Service 1-800-325-2223. Representatives will take your request and can set up your profile while you are on the phone or send you a form to complete. They are also available to answer any questions you may have.
900 services 1-900-230-7575 Relay users dial a separate toll-free 900 number to connect with Ohio Relay. The Communication Assistant (CA) will then dial the requested outbound 900 service number. The caller is responsible for direct billing. Billing will begin upon connection to the 900 number. Rates vary depending upon the 900 service called.
Emergency In case of emergency, relay users should call the TTY-equipped 9-1-1 Center or emergency services center in their community. Ohio Relay can process emergency calls but they may take longer to get through.
ASCII Splitscreen ASCII Split Screen is designed to allow High Speed ASCII computer users and CAs to type and communicate more clearly and quickly. It also allows the user to see both parties’ responses on his/her screen at the same time. ASCII Split Screen users call Ohio Relay from their personal computer using modem software that supports split window display. One window displays the ASCII user’s text and the other window displays the Communication Assistants (CAs) text. As either party types, his/her text will appear in the associated window, even if both callers type at the same time. What equipment do I need to use this service? Personal computer and high-speed modem Modem software that supports split-screen display A transmission speed of 1200 baud or above using modem settings of Full Duplex, Non-Host, or Local-Echo-On mode. Users are responsible for setting up their own ASCII equipment and software. For specific instructions on modem settings, please contact the product’s manufacturer.
Answering Machine/VoiceMail Retrieval TTY users can request Ohio Relay to retrieve messages from their voice answering machines or voicemail. To request answering machine retrieval, type “AMR” with instructions or password and then “GA.” The Relay Operator will type, “PLS PLACE YOUR HANDSET NEXT TO YOUR ANS MACHINE AND TURN ON GA.” Place your handset on the speaker part of the answering machine until all messages have been retrieved. Then place the handset back on the TTY and type “GA.” The Relay Operator will type your messages. To request voicemail retrieval, type the phone number you wish to call with your password or special instructions and then “GA.”
TTY Public Payphones The Federal Communications Commission (FCC) issued an order outlining an interim plan for access to public payphone service through relay services. The order states: All local calls from TTY payphones are free of charge. Toll calls can be billed through calling cards and prepaid cards. TTY users who wish to use a coin TTY payphone can use Ohio Relay to assist in connecting calls. There are several ways to bill non-local calls: Collect Third party Calling card Prepaid card