A person who is deaf or hard of hearing can use a TTY to type their message, which is read aloud to the other caller by a relay operator. The operator types the spoken message of the hearing caller to the TTY user. The average typing speed is 15 words per minute.

English-to-Spanish and Spanish-to-English translations are also available for TTY Relay customers.

TTY relay is not compatible with PBX system, VOIP phones or digital landlines; a dedicated landline must be used. 


711 or 800-750-0750

You as a TTY caller dial the TTY number, 711 or 800-750-0750. Ohio Relay will answer. Type in the area code and telephone number you wish to call and type "GA" (Go Ahead.) The relay operator dials the number and connects to the other party.


You type your conversation to the relay operator.  Remember to type "GA" (Go Ahead) at the end of each message.


The relay operator then voices your typed message to the other party.

After you type "GA", it is the other party's turn to respond. 

The relay operator relays the other party's spoken words by typing them back to you.


The Ohio Relay Customer Profile form allows consumers to list their preferences for calls, such as:

  • Frequently dialed numbers

  • Emergency numbers

  • Preferred gender of operator

  • Announcing relay service


As a consumer, you have flexibility in updating your preferences at any time.

Click here to download the Ohio Relay Customer Profile form.


This form may be faxed or mailed to:

  • Ohio Relay TRS Customer Service
    PO BOX 29230 - MOINDA0101
    Shawnee Mission, KS 66201-9230

  • Or fax the form to (877) 877-3291.


Or contact customer service for further assistance at:

CapTel is a registered trademark of Ultratec, Inc.  

© 2020 Relay Ohio - All Right reserved.